Custom By Carmen LLC
Effective Date: October 28, 2026
Last Updated: October 28, 2026
1. Introduction
Welcome to Custom By Carmen LLC (“Custom By Carmen,” “we,” “us,” or “our”). These Terms and Conditions (“Terms”) apply to your use of our website, [Insert Website URL], and to all purchases and services provided through it. By accessing our website or placing an order, you agree to these Terms. If you do not agree, please do not use our website.
These Terms should be read together with our Privacy Policy, Cookie Policy, and Refund and Returns Policy.
2. About Us
Custom By Carmen LLC is a custom apparel company that creates t-shirts and personalized designs for schools, teams, and groups.
Custom By Carmen LLC
Email: [Insert Email]
Address: [Insert Business Address]
3. Eligibility
You must be at least 18 years old, or the age of majority in your location, to place an order. If you are under 18, you may use our website only with the involvement of a parent or legal guardian. By placing an order, you confirm that the information you provide is accurate and complete.
4. Products and Descriptions
We make every effort to describe and display our products accurately, including colors, sizes, and designs. Because screens differ, colors may look slightly different in print. Product photos and mockups are for illustration, and small variations in print placement, color, and fabric may occur, as every item is custom made.
We reserve the right to change, update, or discontinue any product at any time.
5. Custom Orders and Design Approval
- All products are made to order, based on the details and designs you provide or approve.
- You are responsible for checking all details before placing your order, including spelling, names, numbers, colors, sizes, and design placement.
- We may send a design proof for approval before production. Once you approve it, we produce the order exactly as approved.
- Orders cannot be canceled or changed after production has started. See our Refund and Returns Policy for details.
- We may request changes to a design, or decline an order, if the design cannot be produced with good quality or if it breaks Section 8.
6. Pricing and Payment
- All prices are shown in [Insert Currency, for example USD] and may change at any time without notice. The price at the time you place your order is the price you pay.
- Prices may not include shipping, taxes, duties, or import fees, which are shown at checkout or may be charged on delivery depending on your location.
- Payments are processed securely by Stripe. By placing an order, you authorize us and Stripe to charge your chosen payment method for the total amount. We do not store your full card details.
- We may cancel or refuse an order in cases of suspected fraud, pricing or listing errors, payment failure, or unavailability. If we cancel an order after payment, we will issue a full refund.
7. Shipping and Delivery
- Production and delivery times shown on our website are estimates, not guarantees. Delays can happen because of carriers, customs, weather, high order volumes, or other events outside our control.
- Risk of loss passes to you once the order is delivered to the carrier, but we will help resolve lost or damaged shipments as described in our Refund and Returns Policy.
- You are responsible for providing a correct and complete shipping address. We are not responsible for orders delayed, lost, or returned because of an incorrect address.
- For international orders, you are responsible for any customs duties, taxes, or import fees charged by your country.
8. Customer Designs and Content
If you send us text, names, logos, images, or other materials for your order (“Customer Content”), you confirm that:
- You own the content or have full permission and the legal right to use it
- It does not infringe any copyright, trademark, or other intellectual property right
- It does not include protected characters, brands, logos, or names of teams, schools, organizations, or public figures that you do not have the right to use
- It is not unlawful, hateful, threatening, defamatory, obscene, or otherwise harmful
We may refuse or cancel any order that contains content we believe breaks these rules, with a full refund if production has not started. You agree to be responsible for any claim, loss, or damage arising from your Customer Content. You give us a limited right to use your Customer Content only to produce and deliver your order.
9. Intellectual Property
All content on our website, including the design, text, graphics, logos, images, and original artwork, belongs to Custom By Carmen LLC or its licensors and is protected by copyright, trademark, and other laws. You may not copy, reproduce, distribute, modify, or use any of it for commercial purposes without our written permission.
Original designs created by us remain our property. When you buy a product, you receive the physical item for your personal, school, team, or group use. You do not receive the right to reproduce, resell, or print our designs, unless we agree otherwise in writing.
We may show photos of finished products on our website and social media, without showing personal customer information, unless you ask us not to.
10. Accounts
If you create an account, you are responsible for keeping your login details secure and for all activity under your account. Please notify us immediately if you believe your account has been used without permission. We may suspend or close accounts that break these Terms.
11. Acceptable Use
You agree not to:
- Use our website for any unlawful or fraudulent purpose
- Attempt to access, interfere with, or damage our website, servers, or systems
- Introduce viruses or harmful code
- Use bots, scrapers, or automated tools to collect data from our website without permission
- Submit false or misleading information
- Use our website in a way that could harm other users or us
12. Refunds and Returns
Our Refund and Returns Policy explains when refunds, replacements, and cancellations are available. It is part of these Terms.
13. Disclaimer of Warranties
Our website and products are provided “as is” and “as available.” To the fullest extent allowed by law, we do not give any warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, or uninterrupted or error-free operation of the website. Nothing in these Terms limits any rights you have under consumer protection laws that cannot be excluded.
14. Limitation of Liability
To the fullest extent permitted by law, Custom By Carmen LLC and its owners, team members, and partners will not be liable for any indirect, incidental, special, or consequential damages, or loss of profits, data, or business, arising from your use of our website or products. Our total liability for any claim related to an order will not exceed the amount you paid for that order.
Nothing in these Terms excludes or limits liability that cannot be excluded or limited by law.
15. Indemnification
You agree to defend and hold harmless Custom By Carmen LLC from any claim, loss, or expense (including reasonable legal fees) arising from your breach of these Terms, your Customer Content, or your misuse of our website.
16. Third-Party Services and Links
Our website may use or link to third-party services, such as Stripe, shipping carriers, and fulfillment partners. We are not responsible for the content, policies, or practices of third parties, and your use of their services is subject to their own terms.
17. Privacy
Your use of our website is also governed by our Privacy Policy and Cookie Policy, which explain how we collect and use your personal information.
18. Force Majeure
We are not responsible for any delay or failure to perform caused by events outside our reasonable control, including natural disasters, carrier delays, supply shortages, strikes, technical failures, government actions, or other emergencies.
19. Governing Law and Disputes
These Terms are governed by the laws of the State of [Insert State] and the United States, without regard to conflict of law rules. Please contact us first at [Insert Email] so we can try to resolve any dispute informally. If we cannot, disputes will be handled in the courts located in [Insert County, State], unless local consumer law gives you the right to bring a claim in your own location.
20. Changes to These Terms
We may update these Terms from time to time. The updated version will be posted on this page with a new “Last Updated” date. Changes apply to orders placed after that date. Continued use of our website means you accept the updated Terms.
21. Severability and Entire Agreement
If any part of these Terms is found to be unenforceable, the remaining parts stay in effect. These Terms, together with our Privacy Policy, Cookie Policy, and Refund and Returns Policy, make up the entire agreement between you and Custom By Carmen LLC.
22. Contact Us
For any question about these Terms:
Custom By Carmen LLC
Email: [Insert Email]
Phone: [Insert Phone, optional]
Address: [Insert Business Address]
Website: [Insert Website URL]
